For Families
Families often want clarity about what services include and how they are arranged. These answers address common concerns about scheduling, billing, and caregiver support.
Is this medical care?
No. Services are non‑medical and focus on daily support such as companionship, errands, and household help.
Is there a weekly minimum number of hours?
No. Families can schedule visits as needed without weekly minimums.
Do I have to make a deposit?
No deposit is required to begin services.
Can I cancel at any time?
Yes. Visits can be canceled with notice, and families are not charged for unused hours when cancellations follow the guidelines.
Where can I see my bill?
Billing is available through the Care Squad platform with clear itemization of hours and costs.
Can I pay with a credit card or ACH?
Yes. Payments can be made securely by credit card or ACH transfer.
How quickly can I have a companion in my home?
Companions can often be scheduled within a short timeframe, depending on availability.
What happens with my data?
Data is handled securely and used only for service delivery and billing purposes.
How are companions screened?
Companions complete background checks, license verification, and screening before joining.
Can I request the same companion?
Yes. Families may request repeat visits with the same companion when scheduling.
What if something goes wrong?
Families can contact Care Squad directly, and issues are addressed promptly with clear communication.
For Companions
Caregivers often ask how the process works and what expectations are in place. These answers explain requirements, scheduling flexibility, and payment details.
How do I get paid?
Payments are processed regularly through the Care Squad platform, with options for direct deposit.
What are the requirements?
Applicants must be 21+, complete a background check, hold a valid license, and have reliable transportation.
How flexible is scheduling?
Scheduling is fully flexible. Companions set their availability and accept visits that fit their chosen hours.
Care Made Simple and Clear
Connect with us to see how involvement strengthens everyday support for families and companions. Information provided is used to align needs with available roles or to gather feedback that improves care delivery.